Legal
Refund Policy
Last updated: July 2026 · Template for attorney review
Our guides are digital products delivered instantly or via email after purchase.
Digital guides
Due to the nature of instant digital access, all sales are generally final. We do not offer refunds for change-of-mind purchases once access has been granted.
Exceptions
- If you experience a technical issue preventing access and we cannot resolve it within 7 days, we will issue a refund.
- If you were charged twice due to a technical error, contact us within 14 days with your receipt.
How to request help
Email hello@tathrive.com with subject "Refund Request — [Guide Name]" including your purchase email, date, and Stripe receipt. We review requests within 3 business days.
Chargebacks
Please contact us first before initiating a chargeback. Chargebacks for valid purchases where access was provided may be contested with purchase logs and access records.
